To help you play Furkan’s Games in a safe and regulated environment, we adhere to a clear set of rules for our players and ourselves:

We respect our players and do our best to make our games fun. We never compromise game quality for short-term reviews. We want you to be in complete control as you experience Furkan’s Games. This means that you or your child will receive honest information about the game’s content before downloading our games. This will be reported to you most clearly when making in-game purchases.

If you or your child has a problem with our games, you won’t waste time figuring out how to fix it. Apart from these guides, we help you contact the right company if your problem is related to payments (usually Google or Apple will handle payments and refunds), if it’s related to the game itself (you usually contact us). Read on for the most frequently asked questions and answers. If we missed a topic, email us at furkansgameshelp@gmail.com. Don’t forget to include information such as what happened, when it happened, transaction invoices you can find, related screenshots, etc.

WHAT IS THE AGE LIMIT AND GENERAL POLICY OF TOSIA TECH GAMES?

Some of our games are made for people aged 13 and over and are offered to this age group. For more information, check out our Terms of Service and Privacy Policy.

Please note: You can find recommended age groups on both Google Play and the Apple App Store on iTunes. However, these age and maturity ratings only apply to the content of our games (similar to the US G, PG, PG-13 movie ratings and apply to play style, animation, etc.). For more information on how these categories are set, please visit Apple’s and Google’s support websites.

HOW CAN I MANAGE OR CLOSE IN-APP PURCHASES?

All our applications can be downloaded for free. However, please note that our games also offer “in-app purchases” that are entirely optional. These purchases are absolutely not required in the game, they can only be used to improve some game elements. For example, the cost of in-app purchases varies across US app stores and ranges from $ 0.99 to $ 99.99 (tax not included).

In-app purchases are made with real money, and this is always clearly stated. Purchases are accessible “inside the game”, meaning the purchase option is available within the game.

Important: You can easily manage the options to make in-app purchases, adjust password protection settings, and disable in-app purchases in the general settings of your mobile device. How you do this will vary on Apple iOS devices such as iPhone or iPad, or Google Android devices. In any case, the instructions you need are as follows:

Apple iOS device in-app settings / Google Android device in-app settings

WHO PROCESSES IN-APP PURCHASES?

We do not process in-app purchases at TOSIA TECH and do not have access to any of your credit card information. This is because your payment transactions are made via the Apple App Store or Google Play (according to your device) via your personal e-mail address associated with your account. Post-purchase invoices are emailed to you by Apple or Google (note that the post-purchase process is managed by Apple or Google and changes, if any, are made by them).

I HAVE SEEN ANOTHER SITE OFFERING IN-GAME GOODS FOR TOSIA TECH GAMES. CAN I PURCHASE FROM HERE?

Avoid all third-party sites that promise enhancements for our games (such as “free stone” websites). These sites may capture your personal information, money, or both, and do not deliver promised in-game products. The safest way to make in-app purchases is through the game on your mobile phone. Apart from that, selling, redeeming or exchanging in-game currency violates our Terms of Service.

MY CHILD ACCIDENTALLY MADE AN APPLICATION PURCHASE. HOW CAN I GET A REFUND?

As with most downloadable software products, items purchased in our games (in-app purchases) are non-refundable. In rare cases there may be exceptions.

If the purchase was made on an Apple (iOS) device:

TOSIA TECH cannot directly process refunds for purchases made on iOS devices. Please visit Apple support and select the “Contact iTunes store support” link first, then the “Account & Billing” link and find the option that suits you best.

If the purchase was made on a Google (Android) device:

Please send an e-mail to furkansgameshelp@gmail.com and contact us directly. In your message, please indicate the name of the game for which the purchase was made and attach the invoice for the transaction. The Transaction ID (in the format GPA.1234-1234-1234-12345) at the bottom of the document should be visible. Google will email you a receipt for the transaction after each transaction.

I AM INVOICE FOR A PURCHASE I DID NOT MAKE. WHAT SHOULD I DO IF I THINK THAT I HAVE A STRICT TRANSACTION?

If you or your child have not played one of our games and you think that a fraudulent transaction has been committed on your account, you should immediately contact Apple (for iOS devices) or Google (for Android devices) that manage the transactions.

For Apple (iOS) devices:

Visit Apple support and select the “Contact iTunes store support” link, then the “Account and Billing” link and find the option that suits you best.

For Google (Android) devices:

Visit Google support and search, or reach out to a Google customer support representative via email or phone using the “Contact Us” button on the page.

If you have contacted Apple or Google about the fraudulent transaction and they have directed you to us, please contact us at furkansgameshelp@gmail.com. What happened when, transaction invoices, related screenshots etc. Do not forget to add detailed information containing.

Also, don’t forget to read our Fraud Issues section to learn more about fraudulent transactions.

WHAT IS TOSIA TECH’S PRIVACY POLICY?

Your privacy is our top priority. At TOSIA TECH, we do not have access to any of your credit card information. This is because your payment transactions are made via the Apple App Store or Google Play (according to your device) via your personal e-mail address associated with your account. We always ask for your consent before sending direct marketing messages to your mobile phone.

We do not sell or give your personal data to third parties for advertising purposes. We always ask for your consent before sending direct marketing messages to your mobile phone.

You can read more in our Privacy Policy.

HOW DO I CONTACT TOSIA TECH?

If you have more questions, you can reach us at furkansgameshelp@gmail.com. Don’t forget to include information such as what happened, when it happened, transaction invoices you can find, related screenshots, etc.

HOW TO USE CHAT IN TOSIA TECH GAMES?

Many of our players enjoy communicating through group chats in our games, and we work hard to create a safe and healthy environment for this. Our games do not have a private chat feature, and we regularly send you alerts not to share your personal information. We have also created a “blacklist” to quickly find and remove offensive words and phrases from all areas of our games, and we continue to update this list.

If you encounter any issues, our games provide a variety of tools for our players to report offensive, insulting or inappropriate behavior. At the same time, our users can mute the chat to avoid seeing player messages they do not want.

If you have any questions you would like to report by e-mail, you can reach us at furkansgameshelp@gmail.com. Please add detailed information to your e-mail so that we can understand and solve the problem faster.